Product Return Policy – Sannu Plastic Work
At Sannu Plastic Work, we care about delivering high-quality products that meet your expectations. In the rare case you experience any issues with your purchase, we offer a simple and transparent return policy to ensure a smooth experience.
Eligibility for Returns
Customers can request a return within 7 days from the date of delivery. Returns are accepted only under the following conditions:
1. Damaged Product
If the product is physically damaged, broken, or cracked during delivery.
2. Quality Issues
If the delivered product has manufacturing defects or does not match the specifications listed on our website.
Mandatory Requirement for Return
To process a return, customers must provide:
✔️ Proper Unboxing Video
A clear, uninterrupted unboxing video is essential.
The video must show:
The outer package in unopened condition
The opening of the package
The product inside and the issue (damage/defect) clearly visible
Note: Without a valid unboxing video, the return request cannot be approved.
How to Request a Return
To raise a return request, send an email to:
Your email must include:
Order ID
Your Name & Contact Number
Reason for return
The required unboxing video
Photos of the product (optional but helpful)
Our team will review your request within 24–48 hours and respond with next steps.
Refund or Replacement
After verification:
If approved:
You may choose a replacement or refund, based on product availability.If rejected:
You will be informed with a clear explanation (usually due to missing/unverified unboxing video or invalid claim).
Conditions That Do Not Qualify for Return
A return will not be accepted if:
No unboxing video is provided
Product was damaged after delivery by mishandling
Product is used or installed
Request is raised after 7 days from delivery
Return Shipping
If the issue is genuine and approved, Sannu Plastic Work will coordinate the pickup or provide return instructions. Customers are not required to pay for return shipping in valid cases.
Our Commitment
We strive to ensure that every customer has a smooth and worry-free shopping experience at sannuplastic.com. This return policy is designed to protect customers while maintaining fairness and transparency.